Frequently Asked Questions
Please read our FAQ before sending us a message.
If you’ve spotted a ring on our website that you love but it’s not your size then do please get in touch so we can talk you through your options.
We are happy to give our expert opinion on whether a specific ring can be sized or not. It’s useful at this stage for us to know your ring size so do please feel free to use our PDF guide shown opposite. Please note: This is intended for guidance only and should not replace a fitting by a jeweller.
We do offer a limited re-sizing service if you should need it, but we would always recommend speaking to a local jeweller where this can be done on site and on an individual basis as we all wear our jewellery differently.
Some people, (like me) prefer quite a snug fit alternatively, if the ring is being worn against another – it may need a little more play. This is always best done on site where you can get the exact fit you prefer.
Yes, all rings are presented in a branded Central Vintage Jewellery box.
We are happy to ship our items worldwide and can use various methods of shipping depending on location. All items are shipped via a trackable and signed for method. Our policy is FREE Worldwide Postage.
You have 14 calendar days to return an item from the date you received it, but we respectfully ask that you contact us within 3 working days if there is a problem so we can endeavour to resolve the issue. We respectfully ask that any item being returned back to us are done so via a trackable method and a relevant tracking number is provided.
We accept PayPal & Stripe, personal cheque and in some cases we are happy to facilitate a direct bank transfer. Payment via PayPal & Stripe is the safest and easiest method in order to complete worldwide transactions.
Absolutely! We are happy to discuss layaway options with you on an individual basis. We always try to be as flexible as we can and always try to help where possible.
Our website provides SSL encryption, just look at the URL of our website. It begins with “https” instead of “http”, it means the site is secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server.
We recognise the importance of shopping safely online therefore we do not store any of your personal details online. Our website is safe and secure and all payments are handled via Paypal and Stripe.
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